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Refund and Cancellation Policy

• How to Cancel

Visa bookings may be cancelled by reaching out to us over email on

This cancellation will be confirmed offline and the refund would be credited back to the account used for booking, after deduction of applicable cancellation charges.

• Cancellations & Refunds

All cancellation charges are levied on per visa, per person basis.

If you cancel your visa before an application has been made by Teleport on your behalf, the entire fees will be refunded to your account. No cancellation will be allowed after visa application has already been submitted by Teleport to the embassy.

• Cancellation and Refund Policy for appointments at VFS Global and outsourcing and technology services specialists for governments and diplomatic missions worldwide
  1. If you have applied for a visa to a country who has outsourced it’s administrative tasks for visa collection to VFS Global or similar agencies, then the Administration Fee in case of “Rescheduling” or a “No Show” shall be governed by such agency’s own Refund and Cancellation policy.
  2. In case of a “No Show” at the visa collection centre on the assigned date and time, Teleport will only be responsible to assist the client to reschedule his or her visa appointment after the applicant pays the relevant “Rescheduling Fee”.
  3. This “Rescheduling Fee” would be different for different countries to which Visa is applied and the charges to the customer would also be different depending on the city and centre from where the customer is submitting his or her application.

• Refund timeline

Refunds will be processed within 10-12days and will be credited to the original mode of payment.
The Company reserves the right to change temporarily or permanently, some or all of the cancellation and refund policy, with respect to any or all users, at any time without notice.